Telstra outage drags on for second day, affecting eftpos, ATM services

Telstra outage drags on for second day, affecting eftpos, ATM services

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November 03, 2018 12:44:24

Customers across most states are still unable to use eftpos or ATMs since they went down on Friday morning due to a Telstra outage.

Telstra said it was making progress on repairing the outage, however several services are still not working.

People in New South Wales, Tasmania, the ACT, Victoria, South Australia and Western Australia have reported issues using banking services.

“We continue to make progress on restoring the intermittent authentication issue impacting machine-to-machine data services and are seeing progressive restoration of device connections,” the company said in a statement.

Sam Hay, a restaurant owner in the Tasmanian city of Launceston, estimated he lost 25 per cent of his business on Friday.

“We were having to have people turned away at the door because as soon as they walked in we had to let them know that we didn’t have any EFTPOS,” he said.

“There’s no ATM anywhere close to our restaurant, they just couldn’t dine with us.

“It was really unfortunate — we tried different things…like asking if they’d mind if we took down their credit card details but obviously people aren’t overly comfortable with giving those details away and doing things later.”

Mr Hay said he has had issues with Telstra in the past.

“It’s really hard to it conduct a business with the way that their service is at the moment.”

“We’re in Tasmania as well so the options are quite limited so it’s basically just Telstra or Telstra here.”

Taxi passengers were also unable to use eftpos and could not process Cabcharge.

Passengers arriving at Sydney International Airport this morning were told they needed cash to use taxis.

Small business owners have also been asking Telstra and banks for compensation for the outage on social media.

“Our team worked through the night to re-establish connectivity through the replacement of faulty vendor equipment,” Telstra’s statement read.

“We are gradually reintroducing traffic to the link but there are devices that continue to be impacted.

“We continue to work on restoring all services as quickly as possible and apologise again for the impact on our customers.”







First posted

November 03, 2018 12:34:27

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